Cash On Delivery All Over The Philippines!

FAQ


Q: How can I contact GraceyCollection?

You can simply email us at support@graceycollection.com.ph where our customer service team will be happy to help you with whatever you need!

Q: How do I order on your website?

A: Simply find the product you'd want and click the Order button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged. 

Q: I did not recieve any confirmation, what should I do?

A: If you successful used our checkout system, you should receive a confirmation in about 60 seconds after finishing the process. However the tracking code may take a bit of time since it takes 24-48 hours to encode it via 3rd party logistics.

If you still did not receive any confirmation withing 24-72 Hours, please contact us.

Q: My item has not arrived on the given timeframe?

A: There are instances where the shipping time takes more than we stated, this is because of some reasons

* Incomplete address
* Unreachable mobile number
* Area not covered via COD or Area is considered as remote area

Always make sure to complete your Address to ensure a successful delivery.