Q: How can I contact GraceyCollection?You can simply email us at email@example.com where our customer service team will be happy to help you with whatever you need!
Q: How do I order on your website?
A: Simply find the product you'd want and click the Order button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: I did not recieve any confirmation, what should I do?
A: If you successful used our checkout system, you should receive a confirmation in about 60 seconds after finishing the process. However the tracking code may take a bit of time since it takes 24-48 hours to encode it via 3rd party logistics.
If you still did not receive any confirmation withing 24-72 Hours, please contact us.
Q: My item has not arrived on the given timeframe?
A: There are instances where the shipping time takes more than we stated, this is because of some reasons
* Incomplete address
* Unreachable mobile number
* Area not covered via COD or Area is considered as remote area
Always make sure to complete your Address to ensure a successful delivery.